SERVICE
服务支持
Service Commitment
Jiangyin Jiaheng Rubber and Plastic Technology Co., Ltd. always adheres to the principle of "; Customer first, service-oriented; Our philosophy is dedicated to providing customers with high-quality products and comprehensive services. We deeply understand that high-quality service is the key to winning customer trust and establishing long-term cooperative relationships. Therefore, we have established a comprehensive service system that covers all aspects of pre-sales, in sales, and after-sales, providing customers with one-stop service support.
Service Hotline：+86 13584166683
pre-sales service
(1) Product Consultation: Provide professional product consulting services to help customers understand product performance, specifications, application areas, and other information, and recommend suitable products for customers.
(2) Technical solution: Provide personalized technical solutions based on customer needs, including product selection, installation guidance, usage and maintenance.
(3) Sample provided: Provide product samples to facilitate customer testing and evaluation.
in-sales service
(1) Order Confirmation:Timely confirm customer orders and provide detailed order information, including product name, quantity, price, delivery time, etc.
(2) Production Tracking:Real time tracking of order production progress and timely feedback to customers on production status..
(3) Logistics delivery:Provide safe and fast logistics delivery services to ensure timely delivery of products to customers..
After-sales service
(1) Product installation:Provide product installation guidance services to ensure correct installation and use of the product..
(2) Technical Training:Provide product usage and maintenance training to help customers master product operation skills proficiently..
(3) Quality Assurance: Provide product quality assurance services and handle returns and exchanges for products with quality issues.
(4) Maintenance: Provide product maintenance services to extend the service life of products.
(5) Customer Follow up: Regularly conduct customer follow-up visits to understand customer usage and needs, and promptly resolve customer issues.
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